For questions about an order, a reading you’ve already received, billing, or anything else — use the form below or email us directly. We reply within one business day, Monday through Friday.
The form asks for your name, your email address, a subject (order question, received reading, billing, or something else), and your message. We read every message ourselves — there’s no ticketing queue or automated triage, just someone reading what you sent and replying directly. There’s no live chat option here; if it’s not urgent, email genuinely is the faster path, since it doesn’t depend on someone being available the moment you write.
If your message is about a payment or a receipt, include the email address you used to order and, if you have it, the date of the order — it helps us find the right record on the first reply instead of a back-and-forth.
Direct email: [email protected]
If your question is about what a reading can or can’t cover, check our FAQ first — it answers the most common version of that question already, and you may not need to wait for a reply at all.